Refund policy

RETURNS, EXCHANGES & STORE CREDIT

At TWNSX CO., all sales are final. We do not offer refunds.

If you are not completely satisfied with your purchase, eligible items may be exchanged or returned for store credit within 30 days of delivery.

To qualify, items must be:

• Unworn and unused
• In their original condition and packaging
• Free from damage or signs of wear
• Accompanied by proof of purchase

To request an exchange or store credit, please contact us at twnsxco@gmail.com.

Items returned without prior authorization will not be accepted.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will work with you to resolve the issue.

NON-ELIGIBLE ITEMS

The following items cannot be returned, exchanged, or credited:

• Earrings (for hygiene and safety reasons)
• Sale or clearance items
• Gift cards
• Custom or personalized products
• Items showing signs of wear, damage, or alteration

STORE CREDIT

Approved returns will be issued as store credit in the form of a digital gift card. Store credit may be used toward any future purchase and does not expire.

EXCHANGES

If you would like a different item, size, or style, we recommend requesting an exchange or receiving store credit to place a new order.

If you have any questions, please contact us at twnsxco@gmail.com.